SECURA Insurance

Customer Service Specialist (Long-Term Temporary)

US-WI-Appleton
4 weeks ago
Job ID
2085
Job Grade
Grade 5
Category
Commercial Lines - CSS

Overview

This is an eighteen month temporary assignment, with the possibility of a time extension. The person in this position will receive full benefits during the assignment and will be eligible to apply for other internal positions after one year of employment.

Responsibilities

  • Rate and issue new and renewal Commercial Lines policies.
  • Routinely purge, organize, and maintain paperless files.
  • Process endorsement requests.
  • Provide general processing support to Underwriters.
  • Provide superior customer service to internal and external customers via phone and e-mail.
  • Meet or exceed service standards.
  • Maintain positive relationships with associates and agents.

Qualifications

ESSENTIAL:

  • High school diploma or GED.
  • Excellent organization and prioritization skills.
  • Great PC/keyboard skills.
  • Willingness to adapt to change.
  • A positive attitude and the ability to excel in a team environment.
  • Good problem-solving and decision-making skills.
  • Attention to detail.

 

PREFERRED:

  • 1 to 3 years of Commercial and/or Specialty Lines rating experience.
  • Introductory insurance coursework and/or designations.
  • Knowledge of, or experience in, Commercial/Specialty/Personal Lines insurance products

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