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- Investigate, negotiate, and settle claims within set standards
- Monitor and authorize rental expense and vehicle repairs
- Examine policy coverage forms and other records to determine insurance coverage
- Interview and correspond with insureds, agents, claimants, and police
- Establish and monitor reserves to adequately reflect the exposure and make appropriate changes as files develop
- Provide superior customer service for all internal and external customers
- Assist in agency management by providing feedback to Underwriting
- Experience investigating auto claims
- Good keyboard/PC skills
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Topnotch organization and prioritization skills
- Excellent problem-solving and negotiation skills
- Superior customer service and team skills
- 5+ years previous auto claims experience.
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