SECURA Insurance

Auto Physical Damage Claims Representative

4 days ago
Job ID
Job Grade
Grade 7
Claims - Auto Physical Damage


  • Investigate, negotiate, and settle claims within set standards
  • Monitor and authorize rental expense and vehicle repairs
  • Examine policy coverage forms and other records to determine insurance coverage
  • Interview and correspond with insureds, agents, claimants, and police
  • Establish and monitor reserves to adequately reflect the exposure and make appropriate changes as files develop
  • Provide superior customer service for all internal and external customers
  • Assist in agency management by providing feedback to Underwriting



  • Experience investigating auto claims
  • Good keyboard/PC skills
  • Ability to work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Topnotch organization and prioritization skills
  • Excellent problem-solving and negotiation skills
  • Superior customer service and team skills
  • 5+ years previous auto claims experience.



  • AIC, CPCU, CIC, or ARM designations (or actively pursuing)
  • Certificate in General Insurance (or actively pursuing)
  • Understanding of claims laws and coverages
  • Bachelors degree or equivalent work experience




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