SECURA Insurance

Customer Care Specialist (Long-Term Temporary)

Location US-WI-Appleton
Posted Date 1 month ago(1/26/2018 4:38 PM)
Job ID
2131
Job Grade
Grade 5
Category
Underwriting - Personal Lines

Responsibilities

  • Provide superior customer service to all customers
  • Coach policyholders regarding their coverage and assist them in selecting the appropriate coverage to meet their needs.
  • Process endorsements, inspection reports, and renewals.
  • Provide ideas on how to improve SECURA’s Service Center.
  • Act as a technical/informational resource for questions, projects, and training purposes.
  • Cross-sell additional products, such as Umbrellas, to help enhance an account.
  • Maintain strong agency relationships and keep agents up-to-date on any special circumstances involving their customers.
  • Develop working understanding and application of SECURA’s underwriting methodology and coverage forms.
  • Develop working understanding of insurance industry rules and regulations.
  • Assist in book management by communicating agency concerns and issues.
  • Assist in achieving loss ratio targets.
  • Assist coworkers to maximize service center goals.
  • Adhere to continuing education in order to maintain agent’s license and stay current with applicable state agency and P&C laws.
  • Hours are 9am-5:30pm; rotating the 6:30pm shift as needed.

Qualifications

ESSENTIAL:

  • Agent's license.
  • Advanced knowledge of Personal Lines Insurance.
  • Excellent skills using technology tools.
  • Excellent problem-solving, decision-making, multi-tasking and organization/prioritization skills.
  • Excellent customer service and interpersonal skills, as well as a top-notch attitude.
  • Ability to excel in a fast-paced, team environment.
  • High school diploma or general education degree (GED).
       PREFERRED:
  • Associate’s degree or college coursework.
  • CISR, CIC, CPCU or introductory insurance courses.
 

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