SECURA Insurance

  • Claims Representative - Total Loss

    Location US-WI-Appleton
    Posted Date 7 days ago(6/14/2018 10:33 AM)
    Job ID
    Job Grade
    Grade 7
    Claims - Auto Physical Damage
  • Responsibilities

    • Determine value, negotiate, and settle total loss claims.
    • Investigate, negotiate, and settle claims within set service standards.
    • Examine policy coverage forms and other records to determine insurance coverage.
    • Interview and correspond with insureds, agents, claimants, witnesses, and police.
    • Establish and monitor reserves to adequately reflect the exposure, and make appropriate changes as files develop.
    • Review and negotiate subrogation demands from other insurance carriers.
    • Provide superior customer service for all internal and external customers.
    • Assist in agency management by providing feedback to Underwriting.



    • Excellent verbal and written communication skills.
    • Superior customer service and team skills.
    • Ability to work in a fast-paced environment.
    • Top-notch organization and prioritization skills.
    • Excellent problem-solving and negotiation skills.
    • Good keyboard/PC skills.



    • 2+ years previous auto claims experience.
    • AIC, CPCU, CIC, or ARM designations (or actively pursuing).
    • Certificate in General Insurance (or actively pursuing).
    • Understanding of claims laws and coverages.
    • Bachelors degree or equivalent work experience.






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