SECURA Insurance

  • Supervisor - Business Analysis & Quality Assurance

    Location US-WI-Appleton
    Posted Date 3 months ago(7/27/2018 12:40 PM)
    Job ID
    2191
    Job Grade
    Grade 8
    Category
    Information Technology
  • Overview

    Serve as a Supervisor, Business Analysis and Quality Assurance for one or more lines of business and/or business units.

    Responsibilities

    • Establish trusting and credible relationships with other department Directors and Supervisors.
    • Provide leadership, guidance, training, and workflow coordination for BA and QA associates.
    • Provide budget input and financial management as required.
    • Responsible for resource planning for all project types.  
    • Recruit, train, and develop team members.
    • Resolve cross-team conflicts as required.
    • Maintain an active voice in various department meetings.
    • Respond to requests in a timely manner.
    • Escalate issues as necessary along with potential solutions or recommendations.
    • Identify, document, communicate, and enforce departmental process improvements and governance policies.
    • Work closely with other department Supervisors to ensure consistent alignment and direction.
    • Resolve and/or escalate team roadblocks as encountered.
    • Meet with team members on a regular basis to establish and review career plans.
    • Complete Mid-Year and Annual reviews for team members.
    • Manage vendor relationships, as necessary.
    • Coach and mentor team members; continually share positive and negative feedback.
    • Maintain a persuasive, motivating, and encouraging demeanor.

     

     

    Qualifications

    ESSENTIAL:

    • Bachelor’s degree in IT related field with a minimum of 9-11 years of business analysis and/or quality assurance experience.
    • Knowledge of the SDLC, business processes and technical aspects of software solutions.
    • Highly motivated, organized, and a self-starter.
    • Superior oral and written communication skills.

           PREFERRED: 

    • Requirements management and Quality management software experience.
    • Possess business process knowledge and/or experience in 2 or more lines of business and/or business units.
    • Insurance industry experience.

           IDEAL:

    • Lean Six Sigma Green Belt.
    • CPCU or other professional insurance designations.

     

     

     

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