SECURA Insurance

  • Associate Claims Representative

    Location US-WI-Appleton
    Posted Date 2 months ago(9/11/2018 2:35 PM)
    Job ID
    Job Grade
    Grade 6
    Claims - Home Office
  • Overview

    The Associate Claims Representative training program will begin June 2019.


    • Successfully complete SECURA’s Claims Associate Training Program.
    • Analyze, review, negotiate, and settle claims in a thorough manner with minimal supervision.
    • Establish and monitor reserves to adequately reflect the exposure, and make appropriate changes as each file develops.
    • Uphold the highest level of service orientation toward all customers, including internal customers, insureds, agents, and claimants.
    • Examine policy coverage forms and other records to determine insurance coverage.
    • Interview, telephone, or correspond with claimants, witnesses, and insureds.
    • Take recorded statements and obtain records/documents to determine extent of SECURA’s liability.
    • Prepare reports of findings and negotiate settlements.
    • Set up first notices of loss and initiate claims investigations.
    • Document all actions taken on the file.



    • Excellent verbal and written communication skills
    • Great problem-solving skills
    • Ability to manage relationships in a fast-paced environment
    • Great keyboard/PC skills
    • Ability to organize and prioritize effectively


    • Bachelor’s degree (strongly preferred)
    • Bilingual in English/Spanish
    • Completion of basic/fundamental insurance courses
    • Knowledge of policy language


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