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Associate Claims Representative
2 months ago
(9/11/2018 2:35 PM)
Claims - Home Office
The Associate Claims Representative training program will begin June 2019.
Successfully complete SECURA’s Claims Associate Training Program.
Analyze, review, negotiate, and settle claims in a thorough manner with minimal supervision.
Establish and monitor reserves to adequately reflect the exposure, and make appropriate changes as each file develops.
Uphold the highest level of service orientation toward all customers, including internal customers, insureds, agents, and claimants.
Examine policy coverage forms and other records to determine insurance coverage.
Interview, telephone, or correspond with claimants, witnesses, and insureds.
Take recorded statements and obtain records/documents to determine extent of SECURA’s liability.
Prepare reports of findings and negotiate settlements.
Set up first notices of loss and initiate claims investigations.
Document all actions taken on the file.
Excellent verbal and written communication skills
Great problem-solving skills
Ability to manage relationships in a fast-paced environment
Great keyboard/PC skills
Ability to organize and prioritize effectively
Bachelor’s degree (strongly preferred)
Bilingual in English/Spanish
Completion of basic/fundamental insurance courses
Knowledge of policy language
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