SECURA Insurance

  • Customer Care Specialist

    Location US-WI-Appleton
    Posted Date 1 month ago(9/21/2018 12:06 PM)
    Job ID
    Job Grade
    Grade 5
    Underwriting - Personal Lines
  • Responsibilities

    • Provide superior customer service to all customers.
    • Coach policyholders regarding their coverage and assist them in selecting the appropriate coverage to meet their needs.
    • Process endorsements, inspection reports, and renewals.
    • Provide ideas on how to improve SECURA’s Service Center.
    • Act as a technical/informational resource for questions, projects, and training purposes.
    • Cross-sell additional products, such as Umbrellas, to help enhance an account.
    • Maintain strong agency relationships and keep agents up-to-date on any special circumstances involving their customers.
    • Develop working understanding and application of SECURA’s underwriting methodology and coverage forms.
    • Develop working understanding of insurance industry rules and regulations.
    • Assist in book management by communicating agency concerns and issues.
    • Assist in achieving loss ratio targets.
    • Assist coworkers to maximize service center goals.
    • Adhere to continuing education in order to maintain agent’s license and stay current with applicable state agency and P&C laws.
    • Hours are 8:30am-5:00pm



    • Agent’s license or the ability to obtain within 60 days from hire (paid for by SECURA).
    • Advanced knowledge of Personal Lines Insurance.
    • Excellent skills using technology tools.
    • Excellent problem-solving, decision-making, multi-tasking and organization/prioritization skills.
    • Excellent customer service and interpersonal skills, as well as a top-notch attitude.
    • Ability to excel in a fast-paced, team environment.
    • High school diploma or general education degree (GED).


    • Associate’s degree or college coursework.
    • CISR, CIC, CPCU or introductory insurance courses.



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