SECURA Insurance

  • Claims Customer Service Representative

    Location US-WI-Appleton
    Posted Date 3 weeks ago(10/22/2018 2:59 PM)
    Job ID
    2232
    Job Grade
    Grade 5
    Category
    Claims
  • Responsibilities

    • Uphold the highest level of service orientation toward all customers and comply with awesome customer service telephone expectations including “Mountain Standard Time (after regular hours)” coverage.  Covering these hours can alter starting the day at 8:30/9:30 AM CST to 5:30/6:30 PM CST depending on Daylight Savings for AZ.
    • Process initial file set-up of Personal and Commercial Lines claims; check entry and correct errors.
    • Assign and reassign losses to appropriate claims representative, make first contact with insured, set up car rental, and set-up preferred shop.
    • Monitor claims handled by agents, and will resolve any questionable payments.
    • Assist in support and training of all claims representatives.
    • Index and batch incoming and outgoing correspondence through the ImageRight system.
    • Handle and monitor escheats and bulk billing payments.
    • Assist in storm duty that may require “after hours” and “weekend” coverage.

    Qualifications

    ESSENTIAL:

    • Excellent verbal and written communication.
    • Highly organized and have excellent problem-solving skills.
    • Must have proven keyboard/PC skills.
    • Knowledge of policy language.
    • Able to work in a team environment and portray a mature degree of professionalism.
    • High school diploma or GED

    PREFERRED:

    • Bilingual communication skills strongly preferred.
    • 2+ years previous claims experience.
    • Medical processing experience.

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